How do I exchange items purchased online?

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; 860-477-7769 Monday–Friday, 12 PM–7 PM EST.

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Can I change my order?

Once your order is submitted, processing begins immediately, and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.

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How long do I have to make an online return or exchange?

For purchases made at syrinnabridal.com, you may initiate a return for up to 7 days after you receive your merchandise for a refund in the form of your original payment.

We accept exchanges for online orders up to 7 days after receipt of merchandise in any of our U.S location.

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How long do I have to return items purchased in a store?

We accept returns in our US stores up to 7 days after you receive your merchandise for a refund to the original form of payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund as a mailed out check in approximately 21 days. You can exchange items purchased in our U.S. up to 14 days.

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How long do I have to exchange items purchased in a store?

You can exchange items purchased at any of our U.S. locations up to 14 days after receipt of merchandise. If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference as a store credit.

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Can I receive store credit for an online return?

We do not currently offer store or online credit for an online return; however, you may exchange an item within 7 days of receiving it. This requires a purchase of equal or greater value to be completed, either online or in a store. 

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When will I receive my return refund?

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

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What do I do if I receive a defective, damaged, or incorrect item?

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 860-477-7769 or email to myorder@syriennabridal.com within 24 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.

We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.

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What happens if I return an item financed with Affirm?

If you finance your purchase with Affirm, your loan payment(s), including interest, may be due before Syrienna Bridal can return your order. Please note you may also not receive a refund if the item was on final sale, and you may not receive a full refund if the item was discounted with a compound. Your purchase with Affirm finance will be process as a partial refund, as Affirm is a bank and those bank fees cannot be revered. You have up to 4 days to request a Return Request Number, and 14 days to completely return the item. 

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Where can I find my Return Request Number?

You can access your Return Request Numbers under My Returns in your account or by clicking Return Pending when viewing your order details.

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How much does it cost to use a prepaid label for returns?

A $18.95 charge for EACH prepaid return shipping label used will be deducted from your refund.

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What happens if I reject an order?

Orders are delivered from a shipping carrier USPS/UPS/FEDEX/...ETC. Once an order has been shipped, we'll keep tracking of each delivery for our records. If a customer rejects the delivery of an order, that is equal to forfeiting as in no longer necessary. Customer will not be able to request a return once an order has been rejected, order will not be reshipped to the customer, customer will have 3 business days to change their minds and pick-up the order themselves within our store location. Once three days have expired, it will be considered a lost transaction, meaning no return nor refund. 

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How can I Track my package/order?

A customer will be given a delivery date for rush orders, once a delivery date has been issue, tracking is no longer necessary as we'll inform you 2-3 days prior to your delivery date that the pack will arrive on the schedule date/Tracking number will be provided. For regular order and delivery please follow the instructions that was provided on the item page concerning the duration of time before delivery.         

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How often should I contact Syrienna about my order?

It is not necessary to contact us concerning your order, as we will keep you informed of every updated concerning your transaction. If you do not receive any additional emails or phone calls it is because the status has not yet changed. Please allow 24 - 48 hour for an email response, but we usually try our best to answer before that time frame. 

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Is there a fee for Rush Deliveries?

All rush delivery incurs an additional fee that range for $75 - $250 depending on the item that is being ordered, or how fast the product is needed. Rush Orders are unreturnable; but can be exchanged for greater or equal value. Store credit can be issued for the appropriate reasons. 

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Can I leave delivery instructions?

Yes, there's an option to leave instructions for the Carriers USPS/UPS/FEDEX...ETC to ensure that the order is delivered properly. Under "Delivery Instructions" please write down, if your entrance is complicated, you don't have elevators, live in a basement, or you live at the rare end of a house of building..etc. Let us know how to get the order to your front door. 

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Do your delivery on SATURDAY's?

Most carrier will do a Saturday delivery; however, the carrier will inquire an additional fee. 

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Do all your deliveries require a signature?

UPS or FEDEX usually require a signature; however, there is a signature fee of $10 - $15 from the carrier. If you have not requested a delivery signature, then a signature will not be necessary. 

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Can I cancel my order once its being processed?

No, unfortunately, customer cannot cancel an order once processing has begun. Reason being it is cost effective for Syrienna to pay employees to process your request, this is considered as "man hours/processing."

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How can I track a packaged from Carriers?

2- 3 days prior to your delivery date you will be provided a tracking number for convenience and the purpose of tracking the time of delivery. You'll received a link from Syrienna which you can click on to, and it will take you directly to the carrier's website. Please keep in mind once the package leaves our warehouse/store, we are no longer in control/responsible of the delivering process; however, we will keep track of delivery to make sure package has been delivered. 

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Why didn't I get the exact dollar amount back from my refund?

Depending on the reason's you have requested a refund and the credit card processing company that you have selected you may not receive a total refund. (restocking or transaction fees may apply). Please be aware PayPal has changed their transaction fee policies, you can visit their website for further details on their fee's. 

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Additional FAQ's coming soon! We also reserve the right to change policies without rewritten notice. Please continue to read our policies to avoid any misunderstandings.